Permanent

Client Services Team Leader

£38,000- £43,000

High Wycombe

Take the next step in your career within a rapidly growing, hugely successful and market leading FinTech company.

As a result of their phenomenal growth, they now want an experienced Client Services Team Supervisor to join their team based in High Wycombe, Buckinghamshire.

The Role:

The Client Services team are responsible for all day to day client relations and service delivery within a highly demanding and fast-paced environment – they are a core function of the business managing a growing volume of accounts with complex servicing needs.

As Team Supervisor, you will be supporting the account managers/support team staff with problem solving, switching between commercial and operational decision making to drive daily service delivery.

You’ll also be tasked with escalations, training and support and take on line management responsibilities for a section of the team; assisting in their development of to achieve KPI performance.

Your Skills:

You’ll have a combination of senior client-facing skills and line management experience within a demanding, commercial environment, possibly gained within the financial services sector.

You’ll also demonstrate:

  • Motivational and leadership skills
  • An eye for detail and numerical ability
  • Ability to work at pace in a high pressure environment often to tight deadlines
  • Commercial Awareness and confidence to find solutions and take ownership of issues
  • Excellent client relationship management skills with a strong customer focus

This is an fantastic opportunity to develop your career as the Company continues it’s focused growth plan and they offer a highly competitive salary, bonus and benefits package.

Apply

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