Customer Service Apprentice



My client in High Wycombe is looking for a Customer Service Apprentice to join their Patient Services team.

The Apprenticeship will be run in Partnership with Uxbridge College and trainees will gain a Customer Services Practitioner Level 2 qualification. Completion of the apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Salary: £16,000
Hours: Monday – Friday: 9am – 5:00pm (30min lunch) – 37.5 hours total per week
Holiday: 25 days per annum rising to 27 days after 5 years’ service

Key responsibilities:
• Processing daily prescription orders
• Making phone calls and emailing customers, GP surgeries and nurses
• Responding to answer phone messages
• Setting up new patients on the system
• Promoting products and services to customers in order to grow the business
• Identify business opportunities and convert these into sales or pass to the relevant teams
• Resolving customer complaints or queries with tracking of deliveries
• Take part in departmental meetings

• Good communication skills
• Team work
• Time management
• Decision making
• Problem solving
• Customer service skills
• IT skills – experienced user of MS Word, Excel and Office
• Can do attitude
• Flexible and innovative approach
• Demonstrate a desire to improve own performance with a commitment to put learning and development into practice
• Goes the extra mile to deliver excellent customer service
• Calm, mature and professional manner
• Required minimum qualifications:

  • English – Grade 4 (or equivalent)
  • Maths – Grade 4 (or equivalent)

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