Permanent

Customer Service Specialist

£28,000- £30,000

25 days holiday per annum plus bank holidays rising per year to a max of 30 days, pension scheme, option to work 2 days a week from home once trained, life assurance, free onsite parking.

High Wycombe

Do you have Customer Service / Client liaison experience and enjoy working within a fast-paced commercial role?

We’re working with a market-leading Company, who’ve created a new vacancy as they continue to grow their business.

The Role:

Based in High Wycombe and working within a small, dedicated team and part of a wider group, you’ll be responsible for ensuring the consistent operation of the customer order process. This will involve:

  • Processing customer orders from phone, email and online.
  • Managing customer enquiries and liaison re logistics/delivery.
  • Monitoring stock levels and demand & supply planning.
  • Handling customer complaints
  • Creating reports for various internal functions
  • General CRM system and day to day administration.

Skills and Experience Required:

You’ll have gained extensive Customer Service and order processing experience, ideally within a fast-paced role and be able to build strong customer relationships.

Good IT knowledge is essential, particularly with MS Office and CRM/ERP systems.

With a salary to £30K and benefits package, this is an excellent opportunity to grow your career within a forward thinking organisation. There is also the option to work on a hybrid basis (3 days office/2 days WFH) once you’ve completed your training.

Apply now for more information.

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