NEW ROLE for fluent German speaker with Customer Service / Client Co-ordination experience to join a thriving, energetic and friendly company based in High Wycombe, Bucks close to junction 4 of M40.
Working alongside the Sales Manager, you’ll be managing the Company’s European and UK customers which will involve:
- Placing orders and processing escalations via calls, emails or website.
- Identifying customer requirements and the best solutions for each customer
- Identifying up-sell / cross-selling opportunities focusing on the Germany market, working towards a monthly target.
- Promoting new products and offers
- Using CRM systems to maintain records and process orders, quotes and invoices.
Along with fluent German language skills, you’ll be able to demonstrate a solid background in Customer Service with a track record of achieving order/sales targets.
You’ll also possess:
- Excellent communication skills in writing and over the phone
- The confidence to use your initiative to handle difficult customer queries or complaints
- Experience of CRM systems and MS Office
- Strong customer focus
- Ability to upsell / cross-sell (NO Cold calling involved)
Good salary and benefits package along with a modern working environment and free onsite parking are offered for this role. APPLY NOW!Apply