Permanent

German-speaking Customer Account Executive

£0- £28,000

Plus Comm/Bonus; Free onsite car parking; Contributory Private Health Insurance;

High Wycombe

NEW ROLE for fluent German speaker with Customer Service / Client Co-ordination experience to join a thriving, energetic and friendly company based in High Wycombe, Bucks close to junction 4 of M40.

The Position:

Working alongside the Sales Manager, you’ll be managing the Company’s European and UK customers which will involve:

  • Placing orders and processing escalations via calls, emails or website.
  • Identifying customer requirements and the best solutions for each customer
  • Identifying up-sell / cross-selling opportunities focusing on the Germany market, working towards a monthly target.
  • Promoting new products and offers
  • Using CRM systems to maintain records and process orders, quotes and invoices.

Skills Required:

Along with fluent German language skills, you’ll be able to demonstrate a solid background in Customer Service with a track record of achieving order/sales targets.

You’ll also possess:

  • Excellent communication skills in writing and over the phone
  • The confidence to use your initiative to handle difficult customer queries or complaints
  • Experience of CRM systems and MS Office
  • Strong customer focus
  • Ability to upsell / cross-sell (NO Cold calling involved)

Good salary and benefits package along with a modern working environment and free onsite parking are offered for this role.  APPLY NOW!

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